Service delivery

How your service is delivered

Last updated: 19 September 2026

In short
  • All our services are delivered online. Nothing is shipped.
  • Work starts once we have your payment and documents.
  • You get your certificates by email and in your client portal.

What you receive

Our services are professional services, not physical goods. When your service is complete, you receive the government-issued documents, for example your Certificate of Incorporation, PAN, TAN, GST or Udyam certificate, as PDFs by email and in your client portal.

When work starts

We start within 1 working day of receiving your payment. Your case manager will call or WhatsApp you to confirm the details and send you the exact list of documents we need.

Typical timelines

Counted in working days, once all your documents are ready:

Part of every timeline is government processing, which we can't speed up. We keep you updated at every step in your client portal.

If something is delayed

If the government raises a query or asks for changes, we tell you straight away, handle it, and resubmit at no extra charge for our work.

Cancellations

See our refund policy.

Questions? Call or WhatsApp +91 77175 77275 (Mon–Sat, 10am–7pm) or email info@getitr.com.